Genesys Cloud - Main

Hi all,

We recently facing issue in policies.

We created policies for specific users and choose type as "do not save recordings"

The problem is ,
1.the users in policies changed to Unknown user after some time.

Is that Unknown User is Inactive user?

For checking that , I added dummy user "A" on that policy and I inactivated him.But it still showing his name as "A".

Main Question is , who is that "Unknown User" ?

2.I can only able to save the policies after removing that Unknown Users.

Any Suggestion please ?

#Omni-ChannelDesktop/UserInterface
#PlatformAdministration

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Velmurugan R
------------------------------

Round about way, but you could use the API to get the policy and see the user list (all GUIDs) and then look at the list of users by GUID (easiest through the CLI) and find what user it is. Other way is to open a user under People and then replace the GUID in the URL.

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 05-29-2023 14:10
From: Velmurugan R
Subject: Unknown User in Policies

Hi all,

We recently facing issue in policies.

We created policies for specific users and choose type as "do not save recordings"

The problem is ,
1.the users in policies changed to Unknown user after some time.

Is that Unknown User is Inactive user?

For checking that , I added dummy user "A" on that policy and I inactivated him.But it still showing his name as "A".

Main Question is , who is that "Unknown User" ?

2.I can only able to save the policies after removing that Unknown Users.

Any Suggestion please ?

#Omni-ChannelDesktop/UserInterface
#PlatformAdministration

------------------------------
Velmurugan R
------------------------------

I see that behavior when I Delete a user rather than just setting the user Inactive. (I had to refresh the browser page on the policy to see the Unknown User bit).

All I can think of is to go into the People settings and show just Deleted users. If allowed by your organization, you can restore the deleted users, then set them Inactive, and that should restore their names to the Policies (if that's what you really want).

------------------------------
George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys
------------------------------

Original Message:
Sent: 05-29-2023 14:10
From: Velmurugan R
Subject: Unknown User in Policies

Hi all,

We recently facing issue in policies.

We created policies for specific users and choose type as "do not save recordings"

The problem is ,
1.the users in policies changed to Unknown user after some time.

Is that Unknown User is Inactive user?

For checking that , I added dummy user "A" on that policy and I inactivated him.But it still showing his name as "A".

Main Question is , who is that "Unknown User" ?

2.I can only able to save the policies after removing that Unknown Users.

Any Suggestion please ?

#Omni-ChannelDesktop/UserInterface
#PlatformAdministration

------------------------------
Velmurugan R
------------------------------