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  • 1.  Upcoming Addition of Digital Focused Views to Performance Workspace

    GENESYS
    Posted 14 days ago

    Hello Genesys Community,

    We are happy to announce the addition of four new performance views that were designed with the digital contact center supervisor in mind.  For more details, please see the announcement in our resource center.  We expect a Q3 2024 delivery.

    Introducing new digital-focused views in Genesys Cloud - Genesys Cloud Resource Center

    Thank you!

    Greg


    #Reporting/Analytics

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    Greg Cole
    Genesys - Employees
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  • 2.  RE: Upcoming Addition of Digital Focused Views to Performance Workspace

    Posted 6 days ago

    While I see the advantage of these reports, it is a shame that they could not be part of the existing performance reports with some filter or columns.  If we extend this a year or so, how many tabs are we going to have at the top of Agent and Queue views?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Upcoming Addition of Digital Focused Views to Performance Workspace

    Posted 2 days ago

    Hello! Good to hear about the upcoming release. I have two questions: is there a list of digital oriented metrics that will become available with this release and is it considered to extend the limit of number of export subscriptions since this is going to be a new view?



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    Ekaterina Kononova
    Product Specialist | Data, Analytics & Quality Management
    Sweden
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    Original Message


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