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  • 1.  Upcoming Agent UI Changes - Email parking

    GENESYS
    Posted 2 days ago

    We're excited to give you a preview of the email parking feature. 
    There are two (2) main use cases for this feature.
    - Allow agents to park emails.
    - Allow supervisors to reassign parked emails to another user and a queue. 

    Overview of email parking presentation


    #DigitalChannels

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    Atsushi Hirano
    Sr. Product Manager, Digital
    Genesys - Employees
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  • 2.  RE: Upcoming Agent UI Changes - Email parking

    Posted 2 days ago

    Atsushi, that link does not work:



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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