Sr. Product Manager, Digital
Original Message:
Sent: 08-07-2024 01:54
From: Daniel Possekel
Subject: Upcoming Agent UI Changes - Email parking
Hi, I just read through it, so link is working. You are clearly signed in, aren't you!?
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Daniel Possekel
Vattenfall GmbH
Original Message:
Sent: 08-07-2024 01:29
From: Paul Wild
Subject: Upcoming Agent UI Changes - Email parking
Same. A link to the presentation would be great. thx The one already shared does not have any files I can see.
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Paul Wild
BCD Travel USA LLC
Original Message:
Sent: 08-06-2024 12:54
From: Martin Bunting
Subject: Upcoming Agent UI Changes - Email parking
I am not seeing the presentation when I click on the link. Could you provide me a link to the presentation or attach the presentation? Thanks.
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Martin Bunting
i3Vision Technologies Inc.SC
Original Message:
Sent: 07-18-2024 10:41
From: Atsushi Hirano
Subject: Upcoming Agent UI Changes - Email parking
Suyog, List View contains only emails parked by themselves i.e., this list is not shared among other agents.
We updated the pdf presentation for clarification.
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/22c2ec3f5f2e477ab7dee999d1b00837.png)
As for park reason "notes / comments", we don't have them in the initial park emails release unfortunately, but we're planning on this in the subsequent release. To your point, such notes / comments are for A) the agent who parks the email B) supervisor who wants to take action.
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Atsushi Hirano
Sr. Product Manager, Digital
Genesys - Employees
Original Message:
Sent: 07-17-2024 13:53
From: suyog gupta
Subject: Upcoming Agent UI Changes - Email parking
Hello - this will be a great feature to use in coming future. As i was going through the PDF.. have couple of below questions:
Can all agents see the parked emails? Or only the agents who parked an email will be able to access it?
Will there be a reason code/ open text to select/enter comment – why agents are parking the emails? And if so, will supervisor be able to see that reason?
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suyog gupta
Health Alliance Plan
Original Message:
Sent: 06-28-2024 15:18
From: Atsushi Hirano
Subject: Upcoming Agent UI Changes - Email parking
We're excited to give you a preview of the email parking feature.
There are two (2) main use cases for this feature.
- Allow agents to park emails.
- Allow supervisors to reassign parked emails to another user and a queue.
The link to the library where you can find a download / view link of the email parking overview presentation.
#DigitalChannels
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Atsushi Hirano
Sr. Product Manager, Digital
Genesys - Employees
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