Thanks for the update. The font size issue is fixed but copy and pasting is still broken. There was an update to the case saying it's still being worked on.
Dow Jones & Company, Inc.
Original Message:
Sent: 05-13-2024 05:51
From: Mate Janos Foldi
Subject: Upcoming Agent UI Changes - New email component
Hi Carlos,
Font size issue should be fixed and pasting from google also works. Please let me know if you still have this problem.
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Máté Földi
Genesys PM
Original Message:
Sent: 05-09-2024 13:46
From: Carlos Alonso
Subject: Upcoming Agent UI Changes - New email component
Hi Mate - Do you know the status of these fixes?
Thanks
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Carlos Alonso
Dow Jones & Company, Inc.
Original Message:
Sent: 04-23-2024 11:29
From: John Greer
Subject: Upcoming Agent UI Changes - New email component
Here are the 3 tickets we have that all involve issues with the new UI. Thanks.
Case# 0003471599
Case# 0003472764
Case# 0003439108
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John Greer
Smiths Detection Inc.
Original Message:
Sent: 04-23-2024 10:41
From: Mate Janos Foldi
Subject: Upcoming Agent UI Changes - New email component
Hi John,
Can you please share your case numbers if they exist?
Thank you in advance,
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Máté Földi
Genesys PM
Original Message:
Sent: 04-22-2024 08:23
From: John Greer
Subject: Upcoming Agent UI Changes - New email component
We too have had multiple issues with this UI upgrade including these problems and some others. 1 or 2 have finally been corrected but we still have open tickets that we have now escalated higher through our Genesys sales rep. These formatting issues are not only affecting our agents but our outside customers.
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John Greer
Smiths Detection Inc.
Original Message:
Sent: 04-19-2024 09:33
From: Carlos Alonso
Subject: Upcoming Agent UI Changes - New email component
Hi Mate - We still have some open issues related to this change (specifically, the inability to copy and paste from Google sheets/excel and also an issue with font sizes not displaying properly) . I have cases open for these but haven't received any updates. Do you know if there's a timeline for these fixes?
Thanks
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Carlos Alonso
Dow Jones & Company, Inc.
Original Message:
Sent: 04-19-2024 09:22
From: Mate Janos Foldi
Subject: Upcoming Agent UI Changes - New email component
Hi Timo,
The exact time will be 2AM Wednesday on the 24th and it will be in one go for the whole region.
More details about the change under this article:
https://rise.articulate.com/share/vgRFoYM_nH-TG43K4zvxedzYjXDqt71N
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Máté Földi
Genesys PM
Original Message:
Sent: 04-19-2024 05:42
From: Timo Välimäki
Subject: Upcoming Agent UI Changes - New email component
Hi,
It seems that this will deployed to the remaining regions next week (https://help.mypurecloud.com/release-notes-home/features-coming-soon/)?
As deployment schedule is now a sliding window across the week, would it be possible to have the exact date for this one getting deployed to EMEA Frankfurt region, please? Or is this information to be released next week?
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Timo Välimäki
DXC Technology Finland Oy
Original Message:
Sent: 03-12-2024 05:55
From: Mate Janos Foldi
Subject: Upcoming Agent UI Changes - New email component
Hi Community,
This change will go live this month.
Release announcement:
https://rcstaging.wpengine.com/new-email-app-ui/
Documentation (sign in to see the pdf):
https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments
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Máté Földi
Genesys PM
Original Message:
Sent: 05-15-2023 05:55
From: Mate Janos Foldi
Subject: Upcoming Agent UI Changes - New email component
Hi Community,
Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.
The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.
- It will have feature parity with the current tool
- Will be cleaner and more user friendly
- better thread handling
- better visual hints
- Will deliver fixes to many known issues
- Will contain a few new smaller features.
At this moment we target to launch sometime during the end of August / beginning of September.
Please see here a more extensive documentation about the change.
BETA REGISTRATION IS OPEN UNDER THIS LINK.
#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
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Mate Janos Foldi
Genesys - Employees
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