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  • 1.  Upcoming Agent UI Changes - New messaging component

    GENESYS
    Posted 02-16-2024 06:23

    Hi Community, 

    I'm happy to share that we are about to update the agent workspace messaging component with a brand-new UI. 

    The component will:

    ·         Look fresher, and more user friendly,
    ·         Have feature parity with the current tool,

    ·         Deliver fixes and improvements such as:

    ·         Dedicated send button,
    ·         Message grouping,
    ·         Message bubble actions (copy, resend),
    ·         Delivery status check marks to indicate if the message is sent, received, or read,
    ·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
    ·         Character counter,
    ·         Attach files from clipboard,
    ·         Visual feedback for drag & drop attachments,
    ·         Ability to send multiple files.
    ·         Improved and unified alerting, error handling and message status,
    ·         Updated reply box with more space for longer messages,
    ·         Updated emoji panel,

    We are currently planning to launch beta testing during the end of March or beginning of April. As we approach the launch date, additional training material and views will be available.


    #ArchitectureandDesign
    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface
    #Roadmap/NewFeatures

    ------------------------------
    Máté Földi
    Genesys - PM
    ------------------------------


  • 2.  RE: Upcoming Agent UI Changes - New messaging component

    Posted 02-16-2024 09:27

    Máté,

    This all sounds very interesting and possibly daunting for agents to get used to.  Do you have some videos or screen shots to share?  I trust you will have a long beta so we can get new training materials together?   Why are we not seeing this UI change on the upcoming change list:  User interface and user experience announcements - Genesys Cloud Resource Center (mypurecloud.com)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Upcoming Agent UI Changes - New messaging component

    GENESYS
    Posted 02-16-2024 10:07
    Edited by Mate Janos Foldi 02-16-2024 10:07

    Hi Robert,
    Thanks for the questions.

    This post is an early heads-up for the community readers scheduled before the resource center post. I believe that will also come very soon.
    And after that announcement I will open up the beta registration. Alongside the post for beta registration I will share a pdf with before and after screenshots.
    The beta is planned to be open for 4 to 6 weeks.



    ------------------------------
    Máté Földi
    Genesys - PM
    ------------------------------

    Original Message


  • 4.  RE: Upcoming Agent UI Changes - New messaging component

    Posted 02-16-2024 10:19

    Thank you.  Heads up is fine, but the community at large does get kind of anxious when you say "upcoming UI change" as we have been stung so many times before with the Thursday morning "I never saw that before" or "Where did my button go?" scenarios.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Upcoming Agent UI Changes - New messaging component

    Posted 20 days ago

    Hi All

    Do we know when these changes are coming? 

    Thanks

    Shauna



    ------------------------------
    Shauna Gibson
    Motability Operations
    ------------------------------

    Original Message


  • 6.  RE: Upcoming Agent UI Changes - New messaging component

    GENESYS
    Posted 14 days ago
    Edited by Mate Janos Foldi 14 days ago

    Hi Shauna,
    Should be GA at the beginning of September.

    See under the Agent desktop section of the roadmap

    https://genesyscloud.ideas.aha.io/sections/7110235934121363282 

    Thank you,



    ------------------------------
    Máté Földi
    Genesys PM
    ------------------------------

    Original Message


  • 7.  RE: Upcoming Agent UI Changes - New messaging component

    Posted 18 days ago

    Hi Mate -  Can you confirm if this change includes the seconds display in the messages view? 

    https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-293

    Thanks

    Carlos



    ------------------------------
    Carlos Alonso
    Dow Jones & Company, Inc.
    ------------------------------

    Original Message


  • 8.  RE: Upcoming Agent UI Changes - New messaging component
    Best Answer

    GENESYS
    Posted 14 days ago

    Hi Carlos,

    The new messaging UI will show the seconds in the timestamps of the message bubbles. We are introducing a bubble grouping feature which saves vertical space. By default agents will see the timestamp of the last bubble in the group. However on click they will be able to get the same information for each and every message withing groups as well.

    In case you are interested in the beta please register through the link under the beta community post. The beta is still open for a few weeks.

    https://community.genesys.com/discussion/agent-ui-new-messaging-component-beta

    Best,



    ------------------------------
    Máté Földi
    Genesys PM
    ------------------------------

    Original Message


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