Brian T. Jones | Ascension | Senior Specialist - Technology
Original Message:
Sent: 05-29-2024 15:30
From: Daniel Cross
Subject: Upcoming Agent UI Update - Multi-contextual Panels
This showed up for us as well. We also don't use the feature so would like an option to remove it from view.
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Daniel Cross
Bright Horizons Family Solutions LLC
Original Message:
Sent: 05-29-2024 15:06
From: Brian Jones
Subject: Upcoming Agent UI Update - Multi-contextual Panels
@Nathan Smith - I just noticed that "List View" has shown up for us as well (Work with List View), and we currently don't use/have licenses for the Work Items feature.
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Brian T. Jones | Ascension | Senior Specialist - Technology
Original Message:
Sent: 05-29-2024 14:58
From: Nathan Smith
Subject: Upcoming Agent UI Update - Multi-contextual Panels
@Ricky Phung Why did the "List View" icon show up in the in left panel/ toolbar that leads to the 'Workitems List' view?
It seems to be an update that was released early. I don't see where permissions are even tied to it in the Resource Center. What can you tell us about removing this feature?
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Nathan Smith
WTI Holdings LLC
Original Message:
Sent: 11-13-2023 13:02
From: Ricky Phung
Subject: Upcoming Agent UI Update - Multi-contextual Panels
May 9, 2024 Update (On behalf of Nicholas Robinson)
We are excited to announce beta sign up has begun. Please sign up here.
A short video (no sound) preview of the new experience here.
Thanks for your interest and patience.
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Hi Community,
We're excited to give you a preview of an update planned for the Genesys Cloud UI Interactions view. This update introduces several fundamental changes to agent UI Interactions view behavior. Know the customer and understanding interaction context are critical needs through out the conversation life cycle. The objective of this update is to improve agent efficiency by providing ability to at-a-glance view and work with multiple contextual information simultaneously and better personalization options . Targeting Q1 2024, this update brings several changes and benefits enabling users to…
- View multiple contextual panels simultaneously
- Personalize the workspace by choosing which panels should display by default and order which they appear per interaction type
- Personalize the workspace by setting the default size of conversation and contextual panels
- Reduce accidental clicks, better visual hierarchy of participant(s) conversation controls, and improved voice consultation experience
This update is applicable to all interaction types. With this update, Genesys Cloud UI Interactions view will always display fullwidth as previously announced deprecation (see here). Look out for beta announcement to come.
A PDF file detailing the major changes can be found here (note: requires community login to download).
https://community.genesys.com/viewdocument/agent-ui-multi-contextual-panels?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
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Rick Phung
Genesys - Employees
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