Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hi Anik! 

Will this remove the sensitive data from the API as well, or only from the UI?  For example, if pull a transcript for a conversation directly from the API, will the sensitive data also be masked/removed there?  Or will it perhaps be tagged in the API? 

Thanks,.
Trent.

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hi Trent,

The sensitive data in the transcript retrieved from the API will also be masked based on permissions. 

Example transcript accessed via API:

Original - "My name is Jack. My phone number is 1234567890."

Redacted - "My name is [PERSON]. My phone number is [PHONE_NUMBER]."

Hi Anik! 

Will this remove the sensitive data from the API as well, or only from the UI?  For example, if pull a transcript for a conversation directly from the API, will the sensitive data also be masked/removed there?  Or will it perhaps be tagged in the API? 

Thanks,.
Trent.

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Thank you for the prompt reply! 

That's actually great to hear!  When you say based on permissions though, it leads me to another question.  In terms of extracting data via customizations and OAuth clients, does that mean it would be possible to have one OAuth client that would pull data and show name, but not number.  And if I really wanted, I could have a different OAuth client that would show everything?

We currently have some IP and Integrations that pull data.  Transcripts are on the near term roadmap.  And we have some clients that want all sensitive data redacted, and other that want only certain information redacted.  So I'm just curious as to what this will look like in the future as this tool matures and goes GA, and how our IP can ingest this data intelligently, and securely. 

Thank you!

Hi Trent,

The sensitive data in the transcript retrieved from the API will also be masked based on permissions. 

Example transcript accessed via API:

Original - "My name is Jack. My phone number is 1234567890."

Redacted - "My name is [PERSON]. My phone number is [PHONE_NUMBER]."

Hi Anik! 

Will this remove the sensitive data from the API as well, or only from the UI?  For example, if pull a transcript for a conversation directly from the API, will the sensitive data also be masked/removed there?  Or will it perhaps be tagged in the API? 

Thanks,.
Trent.

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

You can have one OAuth client that can see the transcript unredacted and another OAuth client which will only see the redacted transcript. However, you won't be able to customize the entities that you want to redact, for example, you cannot just choose to show names but not phone numbers. Although we do provide two separate toggles, one for PII entities and the other for PCI DSS entities. So you can choose to show PII data but not PCI data or vice versa.

Thank you for the prompt reply! 

That's actually great to hear!  When you say based on permissions though, it leads me to another question.  In terms of extracting data via customizations and OAuth clients, does that mean it would be possible to have one OAuth client that would pull data and show name, but not number.  And if I really wanted, I could have a different OAuth client that would show everything?

We currently have some IP and Integrations that pull data.  Transcripts are on the near term roadmap.  And we have some clients that want all sensitive data redacted, and other that want only certain information redacted.  So I'm just curious as to what this will look like in the future as this tool matures and goes GA, and how our IP can ingest this data intelligently, and securely. 

Thank you!

Hi Trent,

The sensitive data in the transcript retrieved from the API will also be masked based on permissions. 

Example transcript accessed via API:

Original - "My name is Jack. My phone number is 1234567890."

Redacted - "My name is [PERSON]. My phone number is [PHONE_NUMBER]."

Hi Anik! 

Will this remove the sensitive data from the API as well, or only from the UI?  For example, if pull a transcript for a conversation directly from the API, will the sensitive data also be masked/removed there?  Or will it perhaps be tagged in the API? 

Thanks,.
Trent.

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hi Trent,

The sensitive data in the transcript retrieved from the API will also be masked based on permissions. 

Example transcript accessed via API:

Original - "My name is Jack. My phone number is 1234567890."

Redacted - "My name is [PERSON]. My phone number is [PHONE_NUMBER]."

Hi Anik! 

Will this remove the sensitive data from the API as well, or only from the UI?  For example, if pull a transcript for a conversation directly from the API, will the sensitive data also be masked/removed there?  Or will it perhaps be tagged in the API? 

Thanks,.
Trent.

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hey Anik,

What does the transcript look like:

• on the UI when redacted
• when the transcript is copied to insert in a text file

Hi Trent,

The sensitive data in the transcript retrieved from the API will also be masked based on permissions. 

Example transcript accessed via API:

Original - "My name is Jack. My phone number is 1234567890."

Redacted - "My name is [PERSON]. My phone number is [PHONE_NUMBER]."

Hi Anik! 

Will this remove the sensitive data from the API as well, or only from the UI?  For example, if pull a transcript for a conversation directly from the API, will the sensitive data also be masked/removed there?  Or will it perhaps be tagged in the API? 

Thanks,.
Trent.

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hi Anik -

We signed up for the beta using the form link previously.

• Did this feature get activated for all organization ID's that signed up for the beta today?
• I have received reports (not validated) that some call recordings were automatically redacted already.
• I found the Role/Permission that toggled the access for this (Recording ->Recording ->View Sensitive Data)
• Are the options to control the available sub-features surfaced at the Queue level, or some other level?
• We have a partner/vendor who is ingesting our call recordings via automation using the Genesys API framework. Are the call audio recordings redacted of the sensitive information along with the transcription?
• If so, then will we need to add the Recording ->Recording ->View Sensitive Data permission to the role assigned to that vendor/partner's OAuth credential?

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hi Tony,

Yes, this feature got activated for your org today as you signed up for the Beta already. Currently, there are no options to configure it at the queue level, it's a global on/off. If you toggled the feature on, yes the call recordings and transcription accessed via the API would be redacted. It would be a good idea to add the permissions to their OAuth credential.

Hi Anik -

We signed up for the beta using the form link previously.

• Did this feature get activated for all organization ID's that signed up for the beta today?
• I have received reports (not validated) that some call recordings were automatically redacted already.
• I found the Role/Permission that toggled the access for this (Recording ->Recording ->View Sensitive Data)
• Are the options to control the available sub-features surfaced at the Queue level, or some other level?
• We have a partner/vendor who is ingesting our call recordings via automation using the Genesys API framework. Are the call audio recordings redacted of the sensitive information along with the transcription?
• If so, then will we need to add the Recording ->Recording ->View Sensitive Data permission to the role assigned to that vendor/partner's OAuth credential?

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hi Anik,

I have just enrolled for Beta feature on this. Could you please check if there are any slots available ?

Hi Tony,

Yes, this feature got activated for your org today as you signed up for the Beta already. Currently, there are no options to configure it at the queue level, it's a global on/off. If you toggled the feature on, yes the call recordings and transcription accessed via the API would be redacted. It would be a good idea to add the permissions to their OAuth credential.

Hi Anik -

We signed up for the beta using the form link previously.

• Did this feature get activated for all organization ID's that signed up for the beta today?
• I have received reports (not validated) that some call recordings were automatically redacted already.
• I found the Role/Permission that toggled the access for this (Recording ->Recording ->View Sensitive Data)
• Are the options to control the available sub-features surfaced at the Queue level, or some other level?
• We have a partner/vendor who is ingesting our call recordings via automation using the Genesys API framework. Are the call audio recordings redacted of the sensitive information along with the transcription?
• If so, then will we need to add the Recording ->Recording ->View Sensitive Data permission to the role assigned to that vendor/partner's OAuth credential?

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hi 

I have just applied for the beta, my business want to do more transcription so this will be perfect mainly for PCI redaction, how long before it gets added to the Org?

Andy

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hi 

I have just applied for the beta, my business want to do more transcription so this will be perfect mainly for PCI redaction, how long before it gets added to the Org?

Andy

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hey Andy, the feature has been activated for your org. Give it a try. Here's how to toggle it on:
https://help.mypurecloud.com/articles/enable-automatic-redaction-of-sensitive-information/

Hi 

I have just applied for the beta, my business want to do more transcription so this will be perfect mainly for PCI redaction, how long before it gets added to the Org?

Andy

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Is this Beta still available?  I have a call next week specific to Dtat Redaction and would like to be able to demo this for them. 

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hey Martin, you can still try out the Beta by signing up using this form:

https://forms.office.com/r/SYLrXWdXUB?

Is this Beta still available?  I have a call next week specific to Dtat Redaction and would like to be able to demo this for them. 

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

I have previously filled out this form but will fill it out again for my Org. I have enabled under Admin > Account Settings > Organization Settings > Settings Sensitive Data Redaction for Payment Cards and Sensitive Data Redaction for Personal Information and confirmed that Recording > Recording > View Sensitive Data is not enabled yet I am still seeing Credit Card data in my transcript.  So I am unsure if this feature is enabled yet for my Org?

Hey Martin, you can still try out the Beta by signing up using this form:

https://forms.office.com/r/SYLrXWdXUB?

Is this Beta still available?  I have a call next week specific to Dtat Redaction and would like to be able to demo this for them. 

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hey Martin, the Beta is currently enabled for your org. In terms of permissions, can you also make sure all the roles assigned to the user don't have the permissions:

• Recording > Recording > ViewSensitiveData
• Recording > Recording > *
• Recording > * > *

I have previously filled out this form but will fill it out again for my Org. I have enabled under Admin > Account Settings > Organization Settings > Settings Sensitive Data Redaction for Payment Cards and Sensitive Data Redaction for Personal Information and confirmed that Recording > Recording > View Sensitive Data is not enabled yet I am still seeing Credit Card data in my transcript.  So I am unsure if this feature is enabled yet for my Org?

Hey Martin, you can still try out the Beta by signing up using this form:

https://forms.office.com/r/SYLrXWdXUB?

Is this Beta still available?  I have a call next week specific to Dtat Redaction and would like to be able to demo this for them. 

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Thanks.  I will continue my testing.

Hey Martin, the Beta is currently enabled for your org. In terms of permissions, can you also make sure all the roles assigned to the user don't have the permissions:

• Recording > Recording > ViewSensitiveData
• Recording > Recording > *
• Recording > * > *

I have previously filled out this form but will fill it out again for my Org. I have enabled under Admin > Account Settings > Organization Settings > Settings Sensitive Data Redaction for Payment Cards and Sensitive Data Redaction for Personal Information and confirmed that Recording > Recording > View Sensitive Data is not enabled yet I am still seeing Credit Card data in my transcript.  So I am unsure if this feature is enabled yet for my Org?

Hey Martin, you can still try out the Beta by signing up using this form:

https://forms.office.com/r/SYLrXWdXUB?

Is this Beta still available?  I have a call next week specific to Dtat Redaction and would like to be able to demo this for them. 

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hi Anik,

I see this working my org, that's great thanks. Question for you: I see that the following is in the transcript on the backend via quering GET

[{"namedEntityType":"CARD_NUMBER","classification":"PCI_DSS","offset":18,"phraseIndex":3,"participant":"EXTERNAL","startTimeMs":1686857065688,"duration":{"milliseconds":5949}},

Thanks.  I will continue my testing.

Hey Martin, the Beta is currently enabled for your org. In terms of permissions, can you also make sure all the roles assigned to the user don't have the permissions:

• Recording > Recording > ViewSensitiveData
• Recording > Recording > *
• Recording > * > *

I have previously filled out this form but will fill it out again for my Org. I have enabled under Admin > Account Settings > Organization Settings > Settings Sensitive Data Redaction for Payment Cards and Sensitive Data Redaction for Personal Information and confirmed that Recording > Recording > View Sensitive Data is not enabled yet I am still seeing Credit Card data in my transcript.  So I am unsure if this feature is enabled yet for my Org?

Hey Martin, you can still try out the Beta by signing up using this form:

https://forms.office.com/r/SYLrXWdXUB?

Is this Beta still available?  I have a call next week specific to Dtat Redaction and would like to be able to demo this for them. 

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hi Anik,

I see this working my org, that's great thanks. Question for you: I see that the following is in the transcript on the backend via quering GET

[{"namedEntityType":"CARD_NUMBER","classification":"PCI_DSS","offset":18,"phraseIndex":3,"participant":"EXTERNAL","startTimeMs":1686857065688,"duration":{"milliseconds":5949}},

Thanks.  I will continue my testing.

Hey Martin, the Beta is currently enabled for your org. In terms of permissions, can you also make sure all the roles assigned to the user don't have the permissions:

• Recording > Recording > ViewSensitiveData
• Recording > Recording > *
• Recording > * > *

I have previously filled out this form but will fill it out again for my Org. I have enabled under Admin > Account Settings > Organization Settings > Settings Sensitive Data Redaction for Payment Cards and Sensitive Data Redaction for Personal Information and confirmed that Recording > Recording > View Sensitive Data is not enabled yet I am still seeing Credit Card data in my transcript.  So I am unsure if this feature is enabled yet for my Org?

Hey Martin, you can still try out the Beta by signing up using this form:

https://forms.office.com/r/SYLrXWdXUB?

Is this Beta still available?  I have a call next week specific to Dtat Redaction and would like to be able to demo this for them. 

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hi Peter,

Can you try the following:

POST /api/v2/speechandtextanalytics/transcripts/search

{
    "types": [
        "transcripts"
    ],
    "query": [
        {
            "type": "DATE_RANGE",
            "fields": [
                "startTime"
            ],
            "startValue": 1686888000000,
            "endValue": 1686974400000
        },
        {
            "type": "EXACT",
            "fields": [
                "classification"
            ],
            "values": [
                "pci"
            ]
        },
        {
            "type": "EXACT",
            "operator": "OR",
            "fields": [
                "language"
            ],
            "value": "en-us"
        }
    ],
    "returnFields": [
        "mediaType",
        "participants.userId",
        "startTime",
        "conversationStartTime",
        "participants.initialDirection",
        "participants.queueId",
        "participants.ani",
        "participants.dnis",
        "participants.flowId",
        "participants.divisionId",
        "conversationId",
        "transcriptId",
        "topic",
        "conversationSentimentScore",
        "conversationSentimentTrend",
        "to",
        "participants.participantPurpose",
        "from",
        "subject",
        "isNamedEntitiesAnalyzed",
        "classification"
    ],
    "pageSize": 50,
    "pageNumber": 1,
    "sort": [
        {
            "sortBy": "startTime",
            "sortOrder": "asc"
        }
    ]
}

Hi Anik,

I see this working my org, that's great thanks. Question for you: I see that the following is in the transcript on the backend via quering GET

[{"namedEntityType":"CARD_NUMBER","classification":"PCI_DSS","offset":18,"phraseIndex":3,"participant":"EXTERNAL","startTimeMs":1686857065688,"duration":{"milliseconds":5949}},

Thanks.  I will continue my testing.

Hey Martin, the Beta is currently enabled for your org. In terms of permissions, can you also make sure all the roles assigned to the user don't have the permissions:

• Recording > Recording > ViewSensitiveData
• Recording > Recording > *
• Recording > * > *

I have previously filled out this form but will fill it out again for my Org. I have enabled under Admin > Account Settings > Organization Settings > Settings Sensitive Data Redaction for Payment Cards and Sensitive Data Redaction for Personal Information and confirmed that Recording > Recording > View Sensitive Data is not enabled yet I am still seeing Credit Card data in my transcript.  So I am unsure if this feature is enabled yet for my Org?

Hey Martin, you can still try out the Beta by signing up using this form:

https://forms.office.com/r/SYLrXWdXUB?

Is this Beta still available?  I have a call next week specific to Dtat Redaction and would like to be able to demo this for them. 

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

@Anik Dey,

If we turn on masking of both PCI and PII, is there a way for some sets of users to be able to view the unmasked PII data only via the ViewSensitiveData permission and not the PCI. In effect, is it possible to control the viewing of the unmasked data separately between the PII vs PCI? 

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

Hi Thomson, 

You can configure the Admin toggles to set the PCI toggle to on, and PII toggle to off. If you do that you can effectively mask PCI data but unmask all PII data. I have attached a screenshot of the admin settings:

@Anik Dey,

If we turn on masking of both PCI and PII, is there a way for some sets of users to be able to view the unmasked PII data only via the ViewSensitiveData permission and not the PCI. In effect, is it possible to control the viewing of the unmasked data separately between the PII vs PCI? 

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?

@Anik Dey - Sorry if my question was not clear. What I was looking as an option was masking both (which we can do based on the two toggles available). But in terms of viewing unmasked data, was looking to have some users be able to view the unmasked PII and others not be able to. Since the ViewSensitiveData permission applies to both as whole vs. being separate, not sure how we would be able to accomplish it.

Hi Thomson, 

You can configure the Admin toggles to set the PCI toggle to on, and PII toggle to off. If you do that you can effectively mask PCI data but unmask all PII data. I have attached a screenshot of the admin settings:

@Anik Dey,

If we turn on masking of both PCI and PII, is there a way for some sets of users to be able to view the unmasked PII data only via the ViewSensitiveData permission and not the PCI. In effect, is it possible to control the viewing of the unmasked data separately between the PII vs PCI? 

Hello Beta Community,

Sensitive Data Redaction for PCI DSS and PII Entities is going to go Beta on May 17, 2023. 

This feature uses Named Entity Recognition (NER) to automatically redact PCI DSS and PII entities from recordings and transcripts on a best-effort basis. This capability is only available if speech or text analytics is enabled for the interaction. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

If you're interested in joining this Beta, please sign up using this form 

https://forms.office.com/r/SYLrXWdXUB?