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  • 1.  Upcoming Enhancement to Agent Status View - Secondary Statuses

    GENESYS
    Posted 17 days ago
    Edited by Greg Cole 17 days ago

    Hello Genesys Community,

    I would like to announce that in an upcoming release, we will add secondary statuses to the Agent Status View.  Please see the Resource Center post for more details.

    This is being tracked under Idea ANLS-I-225

    Thanks!

    Greg


    #Reporting/Analytics

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    Greg Cole
    Genesys - Employees
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  • 2.  RE: Upcoming Enhancement to Agent Status View - Secondary Statuses

    Posted 5 days ago

    Will this actually have counts and % values or just a listing of what secondary status they are in?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Upcoming Enhancement to Agent Status View - Secondary Statuses

    GENESYS
    Posted 4 days ago

    Hi Robert,

    It will show the durations of the time in the secondary statuses.  The format will be the same as that of the primary status durations.

    Thanks,

    Greg



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    Greg Cole
    Genesys - Employees
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    Original Message


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