Hi Robert,
It will show the durations of the time in the secondary statuses. The format will be the same as that of the primary status durations.
Thanks,
Greg
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Greg Cole
Genesys - Employees
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Original Message:
Sent: 06-15-2024 16:22
From: Robert Wakefield-Carl
Subject: Upcoming Enhancement to Agent Status View - Secondary Statuses
Will this actually have counts and % values or just a listing of what secondary status they are in?
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-04-2024 15:07
From: Greg Cole
Subject: Upcoming Enhancement to Agent Status View - Secondary Statuses
Hello Genesys Community,
I would like to announce that in an upcoming release, we will add secondary statuses to the Agent Status View. Please see the Resource Center post for more details.
This is being tracked under Idea ANLS-I-225
Thanks!
Greg
#Reporting/Analytics
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Greg Cole
Genesys - Employees
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