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Upcoming Feature - Scheduled Export Expiration Notifications

  • 1.  Upcoming Feature - Scheduled Export Expiration Notifications

    GENESYS
    Posted 11 days ago

    Currently scheduled to release in June, a feature will be released to add notifications for scheduled exports to help a user prevent critical exports from missing their scheduled runtime.  Release updates, including any changes to the release date will be provided via the ideas portal: https://genesyscloud.ideas.aha.io/ideas/ANLS-I-271

    Most notably, regular users of the scheduled exports feature will see three major changes:

    Email Notifications

    Users with expired exports or exports expiring soon will receive daily alert emails.  This email will come from the same source that delivers completed exports.

    Example:

    Scheduled Exports View:

    In the Scheduled Exports view, users will now notice color-coding and tooltips, making it easier to distinguish expiring and expired exports. Tooltips will appear when an export is within seven days of expiration, and when a scheduled export has expired.


    Inbox Notifications:

    In the Exports inbox, users can view the number of expired and expiring soon exports at the top of the page. Users will also be able to renew all exports that are expiring soon.


    #Reporting/Analytics
    #Roadmap/NewFeatures

    ------------------------------
    Ryan Legner
    Staff Product Manager, Genesys Cloud CX
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