Hi Malcolm,
Thanks so much for the feedback. Very happy to hear the initial successes!
We're looking at adding the boost functionality into the UI as well - part of the conversation was trading off simplicity in the UI vs increased functionality. The default of 2 should work for most terms and being able to set everything to 10 could end up leading to a decrease in accuracy in some instances.
Will update as we look to add more functionality to this feature.
Leor
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Leor Grebler, Principal Product Manager - Voice Transcription
leor.grebler@genesys.comGenesys - Employees
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Original Message:
Sent: 06-24-2024 20:26
From: Malcolm Thompson
Subject: Upcoming New Feature - Dictionary Management in UI
Hi Leor. I have been working with a client to improve recognition of some of the Australian council areas - we tend to roll words together. From tests so far it definitely has helped from recognising one specific area from about 10% to 50%. However I have found that using the new GUI you cannot set the boost value and when pulling data back through the API it defaults to "2". I have now increased the boost to "10" via the API and recognition is much higher. My question is, will the boost setting be added to the GUI? Is there a reason why it was not included in the first instance?
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Malcolm Thompson
Ensighted Pty Ltd
Original Message:
Sent: 06-18-2024 09:23
From: Leor Grebler
Subject: Upcoming New Feature - Dictionary Management in UI
Hi Tanya! We're slowly rolling this out across regions. It should be fully enabled in all regions by tomorrow evening Eastern Time.
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Leor Grebler, Principal Product Manager - Voice Transcription
leor.grebler@genesys.com
Genesys - Employees
Original Message:
Sent: 06-18-2024 01:57
From: Tanya Wood
Subject: Upcoming New Feature - Dictionary Management in UI
I still can't see this feature even though the release notes say it was released yesterday can you please confirm if it did get pushed out? Very excited about this feature.
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Tanya Wood
Telstra Corporation Ltd
Original Message:
Sent: 04-19-2024 10:30
From: Leor Grebler
Subject: Upcoming New Feature - Dictionary Management in UI
We're very excited to announce that starting the week of May 20, 2024, we'll be rolling out Dictionary Management in the UI.
Back in October, we released this capability through the API here:
Voice transcription - What is dictionary management ? - Genesys Cloud Resource Center
This feature will now be much more accessible to Genesys Cloud users with the appropriate permissions. It will be possible to add Terms, Example Phrases, and Sound Like words through the UI to improve the accuracy of transcription, especially for business or product specific terminology.
Keep an eye out for more announcements as we get closer to release!
#Roadmap/NewFeatures
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Leor Grebler, Principal Product Manager - Voice Transcription
leor.grebler@genesys.com
Genesys - Employees
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