We're very excited to announce that starting the week of May 20, 2024, we'll be rolling out Dictionary Management in the UI.

Back in October, we released this capability through the API here:

Voice transcription - What is dictionary management ? - Genesys Cloud Resource Center

This feature will now be much more accessible to Genesys Cloud users with the appropriate permissions. It will be possible to add Terms, Example Phrases, and Sound Like words through the UI to improve the accuracy of transcription, especially for business or product specific terminology.

Keep an eye out for more announcements as we get closer to release!

Leor,

Great to hear!  Question for you.  Would this eventually be able to consume grammars like the Nuance libraries or open source ones like Kaldi?

We're very excited to announce that starting the week of May 20, 2024, we'll be rolling out Dictionary Management in the UI.

Back in October, we released this capability through the API here:

Voice transcription - What is dictionary management ? - Genesys Cloud Resource Center

This feature will now be much more accessible to Genesys Cloud users with the appropriate permissions. It will be possible to add Terms, Example Phrases, and Sound Like words through the UI to improve the accuracy of transcription, especially for business or product specific terminology.

Keep an eye out for more announcements as we get closer to release!

Hey Robert!

Thanks! On initial release, it will support terms the same way it does today through the API. The next step will likely be capitalization support and special characters. Grammars aren't likely to be supported as the language models work a bit differently. The "Sounds like" feature helps build the equivalent.

Curious - are you seeing much usage of grammars in newer transcription engines? 

Thanks again,

Leor

Leor,

Great to hear!  Question for you.  Would this eventually be able to consume grammars like the Nuance libraries or open source ones like Kaldi?

We're very excited to announce that starting the week of May 20, 2024, we'll be rolling out Dictionary Management in the UI.

Back in October, we released this capability through the API here:

Voice transcription - What is dictionary management ? - Genesys Cloud Resource Center

This feature will now be much more accessible to Genesys Cloud users with the appropriate permissions. It will be possible to add Terms, Example Phrases, and Sound Like words through the UI to improve the accuracy of transcription, especially for business or product specific terminology.

Keep an eye out for more announcements as we get closer to release!

Hey Leor,

From what we see are the following:

1. Insurance and heath benefit terms
2. City/state slots
3. Automotive parts
4. Addresses
5. Doctor names
6. Physician specialties

Hey Robert!

Thanks! On initial release, it will support terms the same way it does today through the API. The next step will likely be capitalization support and special characters. Grammars aren't likely to be supported as the language models work a bit differently. The "Sounds like" feature helps build the equivalent.

Curious - are you seeing much usage of grammars in newer transcription engines? 

Thanks again,

Leor

Leor,

Great to hear!  Question for you.  Would this eventually be able to consume grammars like the Nuance libraries or open source ones like Kaldi?

We're very excited to announce that starting the week of May 20, 2024, we'll be rolling out Dictionary Management in the UI.

Back in October, we released this capability through the API here:

Voice transcription - What is dictionary management ? - Genesys Cloud Resource Center

This feature will now be much more accessible to Genesys Cloud users with the appropriate permissions. It will be possible to add Terms, Example Phrases, and Sound Like words through the UI to improve the accuracy of transcription, especially for business or product specific terminology.

Keep an eye out for more announcements as we get closer to release!