Genesys Cloud - Developer Community!

 View Only

Sign Up

  • 1.  Update Division on an Interaction

    Posted 04-25-2025 08:27

    Is there a way through API to change the divisions that is assigned to an Interaction. Our use case is that we have an interaction that has inherited divisions through flows, queues and agent. Is it possible to remove some of these divisions from the interaction through an API call?


    #API/Integrations

    ------------------------------
    Eystein Kylland
    Systemutvikler Genesys Applikasjonsspesialist
    ------------------------------


  • 2.  RE: Update Division on an Interaction

    Posted 04-25-2025 11:30

    Hello Eystein,

    I was checking out our API Explorer, but I did not immediately see any way to do this. I've moved your question over to our Genesys Cloud - Developer Community to see if any of the experts here have a good idea of how to accomplish this.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: Update Division on an Interaction
    Best Answer

    Posted 04-30-2025 08:49

    Hello,

    No, it is not possible change the divisions assigned to a conversation.

    Regards,



    ------------------------------
    Jerome Saint-Marc
    Senior Development Support Engineer
    ------------------------------

    Original Message


Related Content