The Reporting and Analytics Instructor-Led Training (ILT) and Self-Study course materials have just been refreshed and you won't want to miss what's new!
We've updated existing content to make sure your course experience is in keeping with the Genesys Cloud platform, and we've also added brand-new content to help you take your insights to the next level, including:
π Dynamic Views β Explore how to manage and customize data views to get the exact view you need, when you need it.
π Dashboards β Learn how to build custom dashboards using widgets and leverage pre-built dashboards to get up and running faster with actionable data.
π€ Exports β Understand how to manage and schedule exports to easily view and share historical contact center data outside the platform.
π Alerts β Discover how to configure alerts so you never miss critical changes in your contact center metrics.
Whether you're joining a live session for the day or learning on your own time, these enhancements are designed to help you unlock even more value from your Genesys data!
π Check out the updated course now: Genesys Cloud: Reporting and Analytics
π Browse more training on Genesys Beyond
π© Need help? Reach out to us at Beyond@Genesys.com
#GenesysCloud
#Training
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Lindsay Scarpaci
Product Manager, Genesys Beyond
Genesys - Employees
lindsay.scarpaci@genesys.com
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