Dear Genesys Cloud Community,
I hope this message finds you well. I want to draw your attention to a critical idea that has been proposed in our Idea Portal, and your support can make a significant impact on its implementation.
Idea: Granular Schedule Change Resolution (https://genesyscloud.ideas.aha.io/ideas/WESCH-I-230)
This proposal addresses the limitations in our current system, specifically regarding schedule change conflict resolution. As discussed by members of our WFM team, including myself, the lack of granular resolution impacts our daily operations and efficiency.
Key Points:
- Work Erasure Issues: Learn about the challenges faced by our team, leading to work erasure nearly every day.
- Previous Solutions: Explore insights from the previous platform, Genesys Engage On-Premises, and the effective resolution mechanism it provided.
- The Importance of Granular Resolution: Understand why a more granular schedule change conflict resolution is crucial for teams with diverse departmental assignments.
How You Can Help:
- Visit the Idea Portal: Follow the link to the Idea Portal and familiarize yourself with the proposal.
- Vote and Comment: Show your support by casting your vote and leaving a comment with any additional insights or experiences you might have.
Your active participation is key to making this enhancement a reality. Let's unite as a community to shape the future of Genesys Cloud and empower our teams with the tools they need.
Thank you for your time and commitment to our shared success!
#ScheduleManagement#Workforce Engagement Management
#Workforce Management
#Genesys Cloud CX
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Gene Gutierrez | Workforce Coordinator
Presbyterian Customer Service Center
Albuquerque, NM
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