dnivelad | 2017-02-03 08:54:17 UTC | #1
Could you give an example of usage of the range property in
/api/v2/analytics/conversations/aggregates/query
is it possible to query for the following "How many calls were answered within X seconds?" and if so how should such a query be defined?
tim.smith | 2017-02-03 16:14:23 UTC | #2
dnivelad, post:1, topic:885
Could you give an example of usage of the range property in /api/v2/analytics/conversations/aggregates/query
Ranges can only be used with detail queries.
dnivelad, post:1, topic:885
is it possible to query for the following "How many calls were answered within X seconds?" and if so how should such a query be defined?
Not currently. If you want that information, you currently have to pull the detail records and make the calculations and aggregations yourself. There is an upcoming analytics feature called "views" that will support this, however. There's not a hard release date set yet, but it will likely be sooner rather than later.
Edit: the release of views is being tracked as AR-4737
system | 2017-08-28 19:31:53 UTC | #3
This post was migrated from the old Developer Forum.
ref: 885