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  • 1.  Use script to control outbound Caller ID

    Posted 3 days ago

    We have a global team that would like the outbound caller ID to vary depending on the country code of the destination number that they are calling.  For example, if they place a call to a US number, they want number X, but if they place a call to Germany, the outbound Caller ID should be Y.  They will make the calls on behalf of a queue.  

    I can create a data table with country codes and the desired outbound number.

    Is it possible to accomplish this via a script?

    Or does anybody have any other thoughts?  It's not practical to use different sites/trunks as it would be too many.


    #Outbound
    #Telephony

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    Tom Mullen
    Boehringer Ingelheim GmbH
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  • 2.  RE: Use script to control outbound Caller ID

    Top 25 Contributor
    Posted 2 days ago

    Hi Tom,

    Instead of sites, you can create an outbound queue for each country/business unit. And under the 'Voice' tab, you can set the desired calling party number.



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    Thanks and Regards,
    Sriram L
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