rangerforme | 2017-02-22 19:49:27 UTC | #1
Over about the last week using the /api/v2/analytics/users/aggregates/query I'm getting a lot of 500 internal service errors - Result Aggregation Failed. It started on around the 12 or 13th of Feb and was failing for every query I made for a few days. Now it is only failing intermittently. Is this a known issue or something that recently started happening. Previous to last week it was fine.
Thanks,
Paul
tim.smith | 2017-02-22 20:05:47 UTC | #2
Can you open a ticket with PureCloud Support to investigate the service issues? Thanks.
Jacob | 2017-02-22 22:15:18 UTC | #3
I've currently having the same issue. Without changes to my query I get:
- Successful returns
- Timeout returns
- 500 error returns
Sounds like something is up?
tim.smith | 2017-02-22 22:27:59 UTC | #4
Service outages must be reported to PureCloud Support.
https://help.mypurecloud.com/articles/contact-purecloud-support/
tim.smith | 2017-02-22 22:24:41 UTC | #5
This post was migrated from the old Developer Forum.
ref: 958