Hi Nico,
I'm not sure if this organization has it. Is there a way I can check? Its looks like even when I try it using with the Admin role combined with the User and I can see the same message as what the users reported to us not being able to create a evaluation due to not having the participate permission even thou the account I use have the Quality Administrator as well.
Thank You
Original Message:
Sent: 11-01-2022 07:30
From: Nico Feliciano
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role
Hello Jason,
Would like to confirm with you the licensing on the org. Quality Management needs either GC2 or GC1+WEM add-on. It looks like the org has it but just wanted to make sure - this was touched upon in a customer scenario I was reviewing last week.
Seconding Anton's response regarding role. I see that for this permission it can be
triggered by conditional scenarios. Might be good to check this out. In my test org, the permission defaults with no conditions.
If licensing, permission, and role assignment are all confirmed then the next best option here would be to endorse the situation to Product Support for investigation. If you have not done so, please open a case on this topic.
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Nico Feliciano
Genesys - Employees
Original Message:
Sent: 10-31-2022 16:20
From: Jason Tran
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role
When a user is trying to create another evaluation for another user they a messaging saying they do " not have evaluation participate permissions" despite having the Quality Administration Role assigned to them.
I see there is a permission call participate in evaluation. Is there any roles out of the box that has this permission to it that can be used?
EDIT: It looks like when the user tried to assign the permission they still get the same message.
Quality Evaluation Participate |
Participate in evaluation |
#QualityManagement