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User information cannot be obtained with /api/v2/users/search

  • 1.  User information cannot be obtained with /api/v2/users/search

    Posted 06-05-2025 19:18

    Kenji | 2022-03-25 11:27:09 UTC | #1

    Hi team,

    I'm trying to get user information with the following API in "API Explorer" of Developer Tools, but I can't get it. /api/v2/users/search

    The result of the return value UsersSearchResponse will be null. I want to get the results of UsersSearchResponse.

    Please tell me the parameter values required when executing. Also, please tell me the URL that will be helpful.

    Regards.

    Eos_Rios | 2022-03-25 12:15:13 UTC | #2

    Can you elaborate on what specifically you're trying to get, or what you're trying to search on/by?

    Kenji | 2022-03-26 09:23:25 UTC | #3

    Hi team,

    Thank you for your reply.

    What I want to search for is "user". What I want to get is "results (results)" in the return value of /api/v2/users/search.

    The result of the return value UsersSearchResponse will be null.

    →I don't know how to specify "query" for BODY "at runtime. Please let me know if there is any information that can be used as a reference for the search conditions.

    Regards.

    Eos_Rios | 2022-03-26 22:39:00 UTC | #4

    What criteria are you wanting to search for users by? There are multiple API that can find users based on what you want them for/by, and some things just aren't possible, so would have to know exactly what you're trying to achieve, not how you think you need to achieve it.

    Example: If you just want all users you do not need user search API, you can just use GET /api/v2/users

    POST /api/v2/users/search is not necessarily the best solution for all scenarios.

    Kenji | 2022-03-28 05:11:14 UTC | #5

    Hi Eos_Rios,

    Thank you for your reply.

    I want to search and get all users in the specified organization. I want to get "systemPresence": "BUSY" or "AWAY".

    Under the above conditions, what is the best API and how to run it in Developer Tools?

    Regards.

    Eos_Rios | 2022-03-28 13:40:55 UTC | #6

    If you want it for historical results: POST /api/v2/analytics/users/details/query

    But if you want real/time right now:

    GET /api/v2/users

    Expands: presence is the one you want I think, but you may also be interested in routingStatus;

    Kenji | 2022-03-29 08:46:22 UTC | #7

    Hi Eos_Rios,

    Thank you for your reply. We will refer to the URL you answered.

    Regards.

    system | 2022-04-29 08:46:31 UTC | #8

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14036



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