Hi Matt,
Are they using the desktop app or a browser, browsers can have there own sound settings. Also worth checking the computer settings for the specific application/browser and even Do not disturb modes in the OS.
Maybe others in the community can provide other things they have seen cause similar issues.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 10-20-2025 08:54
From: Matt Bowdy
Subject: Users not getting inbound call sound notifications
I have two users that, as of saturday morning, are not getting inbound call sound notifications. They get a popup notifiying about the call, but no sound... no ringer. notification settings are all on. sound settings are all on and correct. ideas?
#Telephony
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Matt Bowdy
n/a
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