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  • 1.  User's Profile location

    Posted 28 days ago

    Hello All,

    I have an end-user who's profile shows the wrong location. I looked in the system and there is no Victor location anywhere and she does not live in Victor. This wouldn't matter anyway since We all use Genesys in a Citrix VDI. Any idea of what might be pulling the wrong location?

    Thank you


    #System/PlatformAdministration

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    Tim Seneca
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  • 2.  RE: User's Profile location
    Best Answer

    Posted 28 days ago
    Edited by Jason Kleitz 28 days ago

    Hey Tim,

    I'm not positive with you being on a Citrix VDI, but from my experience this has been caused due to location settings on the person's computer. I've had this happen to a couple of my users and we are on Windows so I had them change their Windows Default Location in their computer settings and that fixed it in Genesys.

    Again, not 100% sure if that's the fix here, but that did fix the issue for me.



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    Tristen Schwarzenberger
    IT Engineer
    GCP
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    Original Message


  • 3.  RE: User's Profile location

    Posted 28 days ago

    Hello Tim,

    That location is being pulled via geolocation detection. That location data may be incorrect because there is a VPN that is being used? If you'd like to disable the geolocation detection, this Resource Center article goes over the steps to do so.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


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