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Using /api/v2/conversations/{conversationId}/participants/{participantId}/replace on acd voice and callsbacks

  • 1.  Using /api/v2/conversations/{conversationId}/participants/{participantId}/replace on acd voice and callsbacks

    Posted 06-05-2025 18:06

    whoff | 2021-03-27 01:28:12 UTC | #1

    Is this possible? I am attempting to transfer a conversation from one queue to another. I have the conversation id, the queue participant id and in the body I am sending the queue id I wish to send to. Any thoughts would be appreciated.

    The response I am getting when attempting to run this is the following:

    "message": "An ACD call cannot be transferred unattended.",

    "code": "conversations.error.transfer.acd.call.unattended",

    "status": 400,

    "messageWithParams": "An ACD call cannot be transferred unattended.",

    "messageParams": {},

    "contextId": "0efabb91-3efd-4396-a96b-0de2dbb3bb9b",

    "details": [],

    "errors": []

    whoff | 2021-03-27 02:03:58 UTC | #2

    Should add a note here. The calls/callbacks are not answered yet and are just sitting in queue A. If certain conditions are met I want to move to queue b.

    anon11147534 | 2021-03-29 08:30:25 UTC | #3

    Hi,

    That error indicates that an ACD call cannot be transferred unattended. You can transfer calls, just not out of an ACD queue. If you need calls to be assigned from an ACD queue, you'll need to make the person a member of the ACD queue and implement ACD routing.

    Please feel free to use our ideas portal to request new features.

    whoff | 2021-03-29 12:01:48 UTC | #4

    Thanks for the reply. Can you redirect them back to an inbound flow or are they truly stuck in the queue until someone answers?

    Also this seems to work for emails, chats and messages. Only callbacks and voice media type receive this transfer error.

    system | 2021-04-29 11:51:08 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 10433



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