We are in the process of testing outbound email campaigns for one of our customers. We use several of the columns in the contact list as substitutions to insert variables into the body of the email, for example the person_name column is used to insert the customers' names.
One thing we have noticed is that if the contact column being used as a substitute is empty for any contacts, rather than inserting a blank value as the substitute, it is inserting the column name which is not ideal. Our customer sends emails to businesses as well as individuals so the person_name column will sometimes be blank. Does anyone know if there is a way to insert a blank value instead of column name?
#DigitalChannels#Outbound------------------------------
James Foster
Conn3ct (Connect Managed Services (UK) Limited)
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