marcoflopes | 2021-03-18 16:53:24 UTC | #1
Hello everyone
I would like to know if the Create Callback data action accepts skill. When the agent schedules a callback, the interaction loses the skill
Searching the Create Callback documentation https://help.mypurecloud.com/articles/create-callback-data-action/
I didn't find that explain about skill
Thanks
system | 2021-04-18 16:53:26 UTC | #2
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