Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Using variable in function MakeDuration

    Posted 29 days ago

    Hi Everyone,

    I would like to check is it possible to use variable in function MakeDuration? The value of the variable will be retrieved from Data Table.

    MakeDuration(0,0,<variable>,0,0)

    Thanks & Regards,

    Albert


    #Routing(ACD/IVR)

    ------------------------------
    Albert Lee
    NexWave Telecoms Pte Ltd
    ------------------------------


  • 2.  RE: Using variable in function MakeDuration

    Posted 29 days ago

    Hi Alberto, yeah, is possible. In your example <variable> you will use the "interger minute" field.

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


  • 3.  RE: Using variable in function MakeDuration

    Posted 26 days ago

    Thanks Breno!



    ------------------------------
    Albert Lee
    NexWave Telecoms Pte Ltd
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources