I'm trying to build a bot that returns the status of an order (just a test bot). I have already completed the following steps:
- Create a digital bot flow
- Create intents and utterances
- intent: check order
- utterances: multiple sentences, eg. status order, when can I expect my order, ...
- Create Slot and Slot Type
- the slot type is regular expression with ^OD-\d{4}
The bot is working just fine and is detecting the correct intent and if I ask for the slot (orderID) the information is also correctly processed.
But I would like to detect the intent and the slot in one step. So the customer types in: When can I expect order OD-1234, where 1234 is off course dynamic. I don't want to ask for the orderID again as the customer already provided this information. I have tried to assign the slot in the utterance by marking "OD- " as the slot but this doesn't work.
Any ideas welcome as I don't seem to find more info in the documentation.
#ConversationalAI(Bots,AgentAssist,etc.)------------------------------
Domien De Cleyn
Telenet BV
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