Genesys Cloud - Main

Hello,
I am testing to send data through the trunk, I am sending it from one genesys org to another genesys org.

In both directions, in the Trunk protocol section, I have enabled the User to User Information (UUI) option with a HEX format.

Reviewing the logs of the outgoing calls, the .pcap correctly displays the information in the User-To-User: XXXXX field, but in the incoming calls, I do not see that information.

I have the Set Participant data field defined with the internal Call.UUIData variable in the incoming call flow.

It is always empty and if I check the .pcap of the incoming call the information does not appear either.

What could be wrong?

Just confirming, you have a SIP TIE line between the two Genesys ORGs, correct?  You are not sending this to a DID through the PSTN?

Hello,
I am testing to send data through the trunk, I am sending it from one genesys org to another genesys org.

In both directions, in the Trunk protocol section, I have enabled the User to User Information (UUI) option with a HEX format.

Reviewing the logs of the outgoing calls, the .pcap correctly displays the information in the User-To-User: XXXXX field, but in the incoming calls, I do not see that information.

I have the Set Participant data field defined with the internal Call.UUIData variable in the incoming call flow.

It is always empty and if I check the .pcap of the incoming call the information does not appear either.

What could be wrong?

Just confirming, you have a SIP TIE line between the two Genesys ORGs, correct?  You are not sending this to a DID through the PSTN?

Hello,
I am testing to send data through the trunk, I am sending it from one genesys org to another genesys org.

In both directions, in the Trunk protocol section, I have enabled the User to User Information (UUI) option with a HEX format.

Reviewing the logs of the outgoing calls, the .pcap correctly displays the information in the User-To-User: XXXXX field, but in the incoming calls, I do not see that information.

I have the Set Participant data field defined with the internal Call.UUIData variable in the incoming call flow.

It is always empty and if I check the .pcap of the incoming call the information does not appear either.

What could be wrong?