charlsjoseph | 2023-08-17 15:05:40 UTC | #1
Can someone tell me when these events are fired. The below thread says that when there is an update to attribute to the conversation. I was testing it and normally when a conversation happens, these events are not fired. so i hope when someone update the conversation attribute, it gets fired.
please let me know how can I update an attribute of a conversation ? Is it a normal process and can a agent does it ?
https://developer.genesys.cloud/forum/t/attribute-object-for-topic-v2-detail-events-conversation-id-attributes-for-process-automation/17068
SimonBrown | 2023-08-17 16:02:47 UTC | #2
Not used that topic in particular but they generally do fire as soon as the topic happens.
An agent does not directly create attributes but a script could create one under agent control (e.g. a button press) The most common approach would be a Flow handling an interaction using set participant data.
Not sure how you are testing this?
Simon
charlsjoseph | 2023-08-17 20:53:29 UTC | #3
i am exploring this data and needed a sample data. Can you please give me an example of attribute under conversation?
SimonBrown | 2023-08-17 22:24:44 UTC | #4
Going to be difficult if you not able to create attributes on a conversation, for example with a flow for an inbound call, as part of your effort.
The API explorer defines the schema for a successful API call (200 response). GET /api/v2/conversations/{conversationId} If you expand out the schema in API explorer you will see a participants object Part of that object is the attributes array (if any exist).
The key/values pairs are what you create, an example could look like below:
"attributes": { "FoundCustomer: "false", "AccountCode": "123456", "Contact": "Joe Bloggs" }
As mentioned though, not personally used these with the trigger topic so would recommend creating some participant data in a flow and capture the json in the trigger and review it.
charlsjoseph | 2023-08-18 13:48:42 UTC | #5
Thanks @SimonBrown
system | 2023-09-18 13:49:26 UTC | #6
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