Genesys Cloud - Developer Community!

Hi Community!

I'm in the process of setting up two triggers that use the following topics;

• v2.detail.events.conversation.{id}.user.end
• v2.detail.events.conversation.{id}.user.start

My start trigger is working correctly and I can see the resulting data in my request catcher. I've copied the same code for the `v2.detail.events.conversation.{id}.user.end` topic but I never see the event.

This is what I have setup:
Trigger

In the workflow I have under the variables section;

- GetJsonObjectProperty(Flow.jsonData, "participantId")

- GetJsonObjectProperty(Flow.jsonData, "conversationId")

I've added the variable `jsonData` in the Data section;

Finally, I have my call data action setup as follows;

Is there something I've missed? The variables are pretty much the same as the ones I need for the user start event so I'm pretty sure there's no typo.

Any help is appreciated :) 

Thanks,

Hi Community!

I'm in the process of setting up two triggers that use the following topics;

• v2.detail.events.conversation.{id}.user.end
• v2.detail.events.conversation.{id}.user.start

My start trigger is working correctly and I can see the resulting data in my request catcher. I've copied the same code for the `v2.detail.events.conversation.{id}.user.end` topic but I never see the event.

This is what I have setup:
Trigger

In the workflow I have under the variables section;

- GetJsonObjectProperty(Flow.jsonData, "participantId")

- GetJsonObjectProperty(Flow.jsonData, "conversationId")

I've added the variable `jsonData` in the Data section;

Finally, I have my call data action setup as follows;

Is there something I've missed? The variables are pretty much the same as the ones I need for the user start event so I'm pretty sure there's no typo.

Any help is appreciated :) 

Thanks,

Hi Community!

I'm in the process of setting up two triggers that use the following topics;

• v2.detail.events.conversation.{id}.user.end
• v2.detail.events.conversation.{id}.user.start

My start trigger is working correctly and I can see the resulting data in my request catcher. I've copied the same code for the `v2.detail.events.conversation.{id}.user.end` topic but I never see the event.

This is what I have setup:
Trigger

In the workflow I have under the variables section;

- GetJsonObjectProperty(Flow.jsonData, "participantId")

- GetJsonObjectProperty(Flow.jsonData, "conversationId")

I've added the variable `jsonData` in the Data section;

Finally, I have my call data action setup as follows;

Is there something I've missed? The variables are pretty much the same as the ones I need for the user start event so I'm pretty sure there's no typo.

Any help is appreciated :) 

Thanks,

Hi Alex,

Do you have "input" enabled on the variable jsonData?

It also seems like in your Update action you're replacing jsonData with a property from itself.
I would expect this to break things, but maybe I'm missing something not seeing the entire picture.

Hi Community!

I'm in the process of setting up two triggers that use the following topics;

• v2.detail.events.conversation.{id}.user.end
• v2.detail.events.conversation.{id}.user.start

My start trigger is working correctly and I can see the resulting data in my request catcher. I've copied the same code for the `v2.detail.events.conversation.{id}.user.end` topic but I never see the event.

This is what I have setup:
Trigger

In the workflow I have under the variables section;

- GetJsonObjectProperty(Flow.jsonData, "participantId")

- GetJsonObjectProperty(Flow.jsonData, "conversationId")

I've added the variable `jsonData` in the Data section;

Finally, I have my call data action setup as follows;

Is there something I've missed? The variables are pretty much the same as the ones I need for the user start event so I'm pretty sure there's no typo.

Any help is appreciated :) 

Thanks,

Hi Vineet, Jan,

What we're trying to achieve - we have a third party platform that we need to get an event sent to when a call starts and ends in Genesys PC. We thought that subscribing to those topics and using the Web Action to trigger our webhook endpoint.

This was the guide I followed to setup a Workflow and Trigger; https://help.mypurecloud.com/articles/retrieve-the-conversation-summary-and-wrap-up-code-that-virtual-agent-generates-for-a-bot-interaction/

That's the settings I have configured for the variable (this is on the end call event). Those settings match the start call event which works fine.

Thanks,

Alex

------------------------------
Alex Richards
Co-founder

Original Message:
Sent: 06-18-2025 05:45
From: Jan Heinonen
Subject: v2.detail.events.conversation.{id}.user.end trigger not firing

Hi Alex,

Do you have "input" enabled on the variable jsonData?

It also seems like in your Update action you're replacing jsonData with a property from itself.
I would expect this to break things, but maybe I'm missing something not seeing the entire picture.

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB

Original Message:
Sent: 06-17-2025 09:27
From: Alex Richards
Subject: v2.detail.events.conversation.{id}.user.end trigger not firing

Hi Community!

I'm in the process of setting up two triggers that use the following topics;

• v2.detail.events.conversation.{id}.user.end
• v2.detail.events.conversation.{id}.user.start

My start trigger is working correctly and I can see the resulting data in my request catcher. I've copied the same code for the `v2.detail.events.conversation.{id}.user.end` topic but I never see the event.

This is what I have setup:
Trigger

In the workflow I have under the variables section;

- GetJsonObjectProperty(Flow.jsonData, "participantId")

- GetJsonObjectProperty(Flow.jsonData, "conversationId")

I've added the variable `jsonData` in the Data section;

Finally, I have my call data action setup as follows;

Is there something I've missed? The variables are pretty much the same as the ones I need for the user start event so I'm pretty sure there's no typo.

Any help is appreciated :) 

Thanks,

#API/Integrations
#PlatformAdministration
#SystemAdministration

------------------------------
Alex Richards
Co-founder
------------------------------

Your input property called jsonData is not actually set to be an input, in Architect (input checkbox is unchecked), per the screenshot.

------------------------------
Paul McGurn
Senior Manager, Telecom & DevOps
Persistent Systems

Original Message:
Sent: 06-18-2025 07:20
From: Alex Richards
Subject: v2.detail.events.conversation.{id}.user.end trigger not firing

Hi Vineet, Jan,

What we're trying to achieve - we have a third party platform that we need to get an event sent to when a call starts and ends in Genesys PC. We thought that subscribing to those topics and using the Web Action to trigger our webhook endpoint.

This was the guide I followed to setup a Workflow and Trigger; https://help.mypurecloud.com/articles/retrieve-the-conversation-summary-and-wrap-up-code-that-virtual-agent-generates-for-a-bot-interaction/

That's the settings I have configured for the variable (this is on the end call event). Those settings match the start call event which works fine.

Thanks,

Alex

------------------------------
Alex Richards
Co-founder

Original Message:
Sent: 06-18-2025 05:45
From: Jan Heinonen
Subject: v2.detail.events.conversation.{id}.user.end trigger not firing

Hi Alex,

Do you have "input" enabled on the variable jsonData?

It also seems like in your Update action you're replacing jsonData with a property from itself.
I would expect this to break things, but maybe I'm missing something not seeing the entire picture.

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB

Original Message:
Sent: 06-17-2025 09:27
From: Alex Richards
Subject: v2.detail.events.conversation.{id}.user.end trigger not firing

Hi Community!

I'm in the process of setting up two triggers that use the following topics;

• v2.detail.events.conversation.{id}.user.end
• v2.detail.events.conversation.{id}.user.start

My start trigger is working correctly and I can see the resulting data in my request catcher. I've copied the same code for the `v2.detail.events.conversation.{id}.user.end` topic but I never see the event.

This is what I have setup:
Trigger

In the workflow I have under the variables section;

- GetJsonObjectProperty(Flow.jsonData, "participantId")

- GetJsonObjectProperty(Flow.jsonData, "conversationId")

I've added the variable `jsonData` in the Data section;

Finally, I have my call data action setup as follows;

Is there something I've missed? The variables are pretty much the same as the ones I need for the user start event so I'm pretty sure there's no typo.

Any help is appreciated :) 

Thanks,

#API/Integrations
#PlatformAdministration
#SystemAdministration

------------------------------
Alex Richards
Co-founder
------------------------------

Hi Vineet, Jan,

What we're trying to achieve - we have a third party platform that we need to get an event sent to when a call starts and ends in Genesys PC. We thought that subscribing to those topics and using the Web Action to trigger our webhook endpoint.

This was the guide I followed to setup a Workflow and Trigger; https://help.mypurecloud.com/articles/retrieve-the-conversation-summary-and-wrap-up-code-that-virtual-agent-generates-for-a-bot-interaction/

That's the settings I have configured for the variable (this is on the end call event). Those settings match the start call event which works fine.

Thanks,

Alex

------------------------------
Alex Richards
Co-founder

Original Message:
Sent: 06-18-2025 05:45
From: Jan Heinonen
Subject: v2.detail.events.conversation.{id}.user.end trigger not firing

Hi Alex,

Do you have "input" enabled on the variable jsonData?

It also seems like in your Update action you're replacing jsonData with a property from itself.
I would expect this to break things, but maybe I'm missing something not seeing the entire picture.

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB

Original Message:
Sent: 06-17-2025 09:27
From: Alex Richards
Subject: v2.detail.events.conversation.{id}.user.end trigger not firing

Hi Community!

I'm in the process of setting up two triggers that use the following topics;

• v2.detail.events.conversation.{id}.user.end
• v2.detail.events.conversation.{id}.user.start

My start trigger is working correctly and I can see the resulting data in my request catcher. I've copied the same code for the `v2.detail.events.conversation.{id}.user.end` topic but I never see the event.

This is what I have setup:
Trigger

In the workflow I have under the variables section;

- GetJsonObjectProperty(Flow.jsonData, "participantId")

- GetJsonObjectProperty(Flow.jsonData, "conversationId")

I've added the variable `jsonData` in the Data section;

Finally, I have my call data action setup as follows;

Is there something I've missed? The variables are pretty much the same as the ones I need for the user start event so I'm pretty sure there's no typo.

Any help is appreciated :) 

Thanks,

#API/Integrations
#PlatformAdministration
#SystemAdministration

------------------------------
Alex Richards
Co-founder
------------------------------