RobertWC | 2022-09-20 21:49:03 UTC | #1
We have been trying to use the v2.detail notifications and nothing seems to be coming through on these topics. Is there a trick to getting them working?
ralegner | 2022-09-21 13:16:49 UTC | #2
It's important to understand that there are two topics that stream wrap up information and they serve different purposes.
v2.detail.events.conversation.{id}.acw This topic pushes wrap up information set by an agent at the completion of after call work.
v2.detail.events.conversation.{id}.wrapup This topic pushes wrap up information set by system IVRs or other API wrap up events not set by an agent.
If you're testing by setting an agent wrap up but are listening for the wrap up on v2.detail.events.conversation.{id}.wrapup, that may explain why you're not getting traffic.
system | 2022-10-22 13:17:04 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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