Genesys Cloud - Main

Hi everyone,
I am developing a Digital Bot Flow on Genesys Cloud. The bot is multi-language: English, Italian, Spanish, French and German.
I am having problems with the "Digital Menu" with the button labels.
Inside the label, in the "Digital Menu" block, using "Expressions" I have inserted a variable (type String) that prints the labels of the menu buttons dynamically so that I can use different labels for each language.
However, after I save and publish, I get an error (SEE IMAGE) and the conversation with the bot is interrupted.

How do I solve this problem of the variable inside the label?  I need to have a "dynamic" menu based on the language!

Best regards,

Serena

Can you share with us where you're declaring and setting the value of the labelSend variable? 

Hi everyone,
I am developing a Digital Bot Flow on Genesys Cloud. The bot is multi-language: English, Italian, Spanish, French and German.
I am having problems with the "Digital Menu" with the button labels.
Inside the label, in the "Digital Menu" block, using "Expressions" I have inserted a variable (type String) that prints the labels of the menu buttons dynamically so that I can use different labels for each language.
However, after I save and publish, I get an error (SEE IMAGE) and the conversation with the bot is interrupted.

How do I solve this problem of the variable inside the label?  I need to have a "dynamic" menu based on the language!

Best regards,

Serena

Hi everyone,
I am developing a Digital Bot Flow on Genesys Cloud. The bot is multi-language: English, Italian, Spanish, French and German.
I am having problems with the "Digital Menu" with the button labels.
Inside the label, in the "Digital Menu" block, using "Expressions" I have inserted a variable (type String) that prints the labels of the menu buttons dynamically so that I can use different labels for each language.
However, after I save and publish, I get an error (SEE IMAGE) and the conversation with the bot is interrupted.

How do I solve this problem of the variable inside the label?  I need to have a "dynamic" menu based on the language!

Best regards,

Serena

Hi Serena,

You need to declare the variable somewhere in the flow before you can use it, or you'll get that error message.

Hi everyone,
I am developing a Digital Bot Flow on Genesys Cloud. The bot is multi-language: English, Italian, Spanish, French and German.
I am having problems with the "Digital Menu" with the button labels.
Inside the label, in the "Digital Menu" block, using "Expressions" I have inserted a variable (type String) that prints the labels of the menu buttons dynamically so that I can use different labels for each language.
However, after I save and publish, I get an error (SEE IMAGE) and the conversation with the bot is interrupted.

How do I solve this problem of the variable inside the label?  I need to have a "dynamic" menu based on the language!

Best regards,

Serena

Jan Heinonen I have initialised the variable labelSend. If I print the variable Flow.labelSend in the communicate block, as the FIRST block of the flow, it prints it correctly with correct initial value.

Hi Serena,

You need to declare the variable somewhere in the flow before you can use it, or you'll get that error message.

Hi everyone,
I am developing a Digital Bot Flow on Genesys Cloud. The bot is multi-language: English, Italian, Spanish, French and German.
I am having problems with the "Digital Menu" with the button labels.
Inside the label, in the "Digital Menu" block, using "Expressions" I have inserted a variable (type String) that prints the labels of the menu buttons dynamically so that I can use different labels for each language.
However, after I save and publish, I get an error (SEE IMAGE) and the conversation with the bot is interrupted.

How do I solve this problem of the variable inside the label?  I need to have a "dynamic" menu based on the language!

Best regards,

Serena

Hi Serena,

I did some more testing on this and for me the error message goes away when I select the variable in the label field.

I can publish the flow and it is working as intended, but when I edit the flow again the error message is there.

This is probably something that needs to be reported to support so they can fix it.

Jan Heinonen I have initialised the variable labelSend. If I print the variable Flow.labelSend in the communicate block, as the FIRST block of the flow, it prints it correctly with correct initial value.

Hi Serena,

You need to declare the variable somewhere in the flow before you can use it, or you'll get that error message.

Hi everyone,
I am developing a Digital Bot Flow on Genesys Cloud. The bot is multi-language: English, Italian, Spanish, French and German.
I am having problems with the "Digital Menu" with the button labels.
Inside the label, in the "Digital Menu" block, using "Expressions" I have inserted a variable (type String) that prints the labels of the menu buttons dynamically so that I can use different labels for each language.
However, after I save and publish, I get an error (SEE IMAGE) and the conversation with the bot is interrupted.

How do I solve this problem of the variable inside the label?  I need to have a "dynamic" menu based on the language!

Best regards,

Serena