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Variables not behaving (outbound)

  • 1.  Variables not behaving (outbound)

    Posted 06-05-2025 19:09

    SPMCSteve | 2019-02-12 22:02:01 UTC | #1

    I have a problem that I cannot for the life of me figure out;

    I have a script that I am trying to embed:

    Hello {{Outbound.FIRST_NAME}}

    In a text area. FIRSTNAME is the column header on the outbound list. The list hasn't been changed. When the script runs it displays {{dialer.FIRSTNAME}} instead of pulling from the record.

    Does anyone have any idea why this is happening. I have two scripts that are very similar that work fine, and two that do not. All are built the same way.

    Thanks in advance


    SPMCSteve | 2019-02-13 03:03:12 UTC | #2

    This may have been related to a user permission setting...

    Confirmed: User was lacking outbound agent permissions.


    system | 2019-03-16 01:02:15 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 4570