Workforce Engagement Management

Greetings Genesys Community,

I am hoping to get some clarity on a Workforce Management schedules question.

In my view, I am able to see the number of team members scheduled alongside the required staff in 15-minute increments. However, when my TDP Workforce Management Specialist accesses the same schedules, they can only view the data in 30-minute increments.

I've attached two screenshots for reference:

• One shows the grid broken out in 15-minute increments.

• The other shows the same data in 30-minute increments.

My question is: what needs to be adjusted so that my team member can also view the data in 15-minute increments? Is this tied to a permission or role setting in Genesys Cloud WFM, or is there a separate display setting they need to change?

Any guidance or best practices would be greatly appreciated so I can empower my team to work with the same level of detail.

Thank you in advance for your help and expertise.

Hi Jon,

In the top left of the schedule screen there are a pair for magnifying glasses.  These allow you to zoom in and out of schedules, and also changes the staffing view from 15 to 30-minute increments and back depending on how you zoomed.

Greetings Genesys Community,

I am hoping to get some clarity on a Workforce Management schedules question.

In my view, I am able to see the number of team members scheduled alongside the required staff in 15-minute increments. However, when my TDP Workforce Management Specialist accesses the same schedules, they can only view the data in 30-minute increments.

I've attached two screenshots for reference:

• One shows the grid broken out in 15-minute increments.

• The other shows the same data in 30-minute increments.

My question is: what needs to be adjusted so that my team member can also view the data in 15-minute increments? Is this tied to a permission or role setting in Genesys Cloud WFM, or is there a separate display setting they need to change?

Any guidance or best practices would be greatly appreciated so I can empower my team to work with the same level of detail.

Thank you in advance for your help and expertise.