Hello! The APIs do not currently have the ability to locate conversations that contain a successful screen recording. We are tracking the interest in that feature here:
https://genesyscloud.ideas.aha.io/ideas/ANLS-I-12------------------------------
Ryan Legner
Staff Product Manager, Genesys Cloud CX
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Original Message:
Sent: 08-08-2022 11:58
From: Ismael Venturi
Subject: Voice and screen recording history report
It is possible to generate a development to have a historical report that shows the interactions with voice recording and screen recording. The idea is to differentiate if the interaction has an audio or video by screen recording to generate filters.
#Reporting/Analytics
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Ismael Venturi
Sixbell Peru S.A.C
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