Genesys Cloud - Main

Has anyone had success with keeping barge-in enabled, and accurately having the bot detect a barged-in utterance?  My testing is reliably failing in that the first word or two get chopped off, so the utterance won't match the slot.  Disabling barge-in leads to annoyance because repeat callers expect to be able to utter the same thing they did previously, but they're forced to wait for the prompt to finish.  Leaving it on leads to No Match paths being hit, instead.

Paul, is it because callers are anticipating the Ask for Slot?  I usually will put my intro stuff in the Ask for Slot communication so that it will be listening at the playback of the prompt.  

Has anyone had success with keeping barge-in enabled, and accurately having the bot detect a barged-in utterance?  My testing is reliably failing in that the first word or two get chopped off, so the utterance won't match the slot.  Disabling barge-in leads to annoyance because repeat callers expect to be able to utter the same thing they did previously, but they're forced to wait for the prompt to finish.  Leaving it on leads to No Match paths being hit, instead.

Paul, is it because callers are anticipating the Ask for Slot?  I usually will put my intro stuff in the Ask for Slot communication so that it will be listening at the playback of the prompt.  

Has anyone had success with keeping barge-in enabled, and accurately having the bot detect a barged-in utterance?  My testing is reliably failing in that the first word or two get chopped off, so the utterance won't match the slot.  Disabling barge-in leads to annoyance because repeat callers expect to be able to utter the same thing they did previously, but they're forced to wait for the prompt to finish.  Leaving it on leads to No Match paths being hit, instead.

Some put a communicate before the ask for slot.  I will have to test what you are seeing.  I have had pretty consistent responses.  

Paul, is it because callers are anticipating the Ask for Slot?  I usually will put my intro stuff in the Ask for Slot communication so that it will be listening at the playback of the prompt.  

Has anyone had success with keeping barge-in enabled, and accurately having the bot detect a barged-in utterance?  My testing is reliably failing in that the first word or two get chopped off, so the utterance won't match the slot.  Disabling barge-in leads to annoyance because repeat callers expect to be able to utter the same thing they did previously, but they're forced to wait for the prompt to finish.  Leaving it on leads to No Match paths being hit, instead.