Hi,
I am trying to find a way to pull a report for all calls on a specific date that do NOT have transcriptions or that have not been transcribed. There is no filter in the interaction view to filter based on Transcriptions.
I have found a way to pull some conversation ID's that DO contain transcriptions using the API call below using the search query below:
API CALL
/api/v2/speechandtextanalytics/transcripts/search
SEARCH QUERY
{
"pageSize": 500,
"pageNumber": 1,
"types": [
"transcripts"
],
"returnFields": [
"conversationId"
],
"query": [
{
"type": "EXACT",
"fields": [
"language"
],
"value": "en-gb"
},
{
"type": "EXACT",
"fields": [
"mediaType"
],
"value": "call"
}
]
}
The above is pulling conversation IDs that contain transcriptions and I am struggling to find a way to pull conversations that
DO not have a transcription.
Any ideas would be greatly appreciated.
Thank you.
#Reporting/Analytics#Unsure/Other------------------------------
Chris Carr
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