The resource article was inaccurate, had spelling errors, and was missing several of the new columns. This is what we have found out through trial and error.
If your contact list on the import does NOT have email addresses, these columns will be added per phone number, per contact - so if you have 2 phone numbers per contact in your import file, you will have 8 new columns on the export file.
ContactableByVoice
ContactableBySms
ContactableByVoice-Phone
ContactableBySms-Phone
However, if your contact list also contains email addresses, these additional columns will be added - per phone number per contact.
ContactableByEmail
EmailLastAttempt-Email
EmailLastResult-Email
ContactableByEmail-Email
Right now, there is no way to remove the new columns from being added to each export file, but Genesys may provide a way at a later date.
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Charles Skowron
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Original Message:
Sent: 08-08-2022 18:50
From: Robert Wakefield-Carl
Subject: Voice Campaign Default Columns in Contact Liost
That resource article should have the fields and data.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 08-08-2022 18:26
From: Sandy Cook
Subject: Voice Campaign Default Columns in Contact Liost
Thanks for the reply Robert,
I'm not across how the Team that consumes this data, although its probably by parsing the file. I assume because the fields have been added in the middle of the file this is wreaking some havoc on the expected format.... I am more of a Salesforce person however I was passed this application for a few months and assisted in this project. Is there no way to define which fields are added to contact list by the system for each campaign? Working with these large spreadsheets is fairly unpleasant.
regards
Sandy
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Sandy Cook
Qantas Credit Union
Original Message:
Sent: 08-08-2022 17:31
From: Robert Wakefield-Carl
Subject: Voice Campaign Default Columns in Contact Liost
Just heard this will be updated on August 10.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 08-08-2022 17:18
From: Robert Wakefield-Carl
Subject: Voice Campaign Default Columns in Contact Liost
I have asked Genesys to add these to the Resource Center with the rest of them. I don't understand how the additional of these would break anything. They did not remove any other legacy ones. Look for the additional entries on the resource center soon.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 08-07-2022 22:22
From: Sandy Cook
Subject: Voice Campaign Default Columns in Contact Liost
Hello,
With Contact Lists when these are uploaded a bunch of system generated fields are added.
Is there a way to see this list of fields and if possible to remove then from specific campaigns?
We have some automation based around the completed ContactList and the following three fields just turned up and broke everything.
- ContactableByEmail
- ContactableBySms
- ContactableByVoice
Many thanks to anyone who may be able to assist with the.
regards
Sandy
#Outbound
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Sandy Cook
Qantas Credit Union
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