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Voice Inbound Flow - Is it possible to capture what the caller said (utterances) and have it display in the participant data?

  • 1.  Voice Inbound Flow - Is it possible to capture what the caller said (utterances) and have it display in the participant data?

    Posted 06-05-2025 19:27

    Sudipta_Ghosh | 2025-02-20 15:55:54 UTC | #1

    Hi,

    We have a speech application using Reusable Menu in the Inbound Callflow (no Voice Bot is used). Now we need to capture Customer utterances for reporting purpose. I don't see any system variable to capture those like Bot flows. Is there a way to capture what customer said in the Inbound callflows?

    Thanks,

    system | 2025-03-23 15:56:43 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 31840



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