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Hi,

Is anyone aware of a way to clear a NPS score from with in a voice survey flow.

We have a NPS question (0 - 10) in our survey form, and are seeing incorrect scores, i.e. caller selecting 0 or 1 instead of 10. Was looking at adding a (yes/ no) communication so asking the caller to verify their answer, but there doesn't look to be a method for clearing so allowing the caller to re-score.

Has anyone come across this predicament and know of a way to solve ?

Thanks,

Hopefully someone else will come up with a brilliant response...
I tried a loop, called the NPS task, got a response, played back the Session.LastCollectionUtterance value in the main flow, asked for Yes/No to proceed, went back to the NPS task on "No"....but because NPS already had a value it skipped over gathering the input.

This might require an Ideas Lab enhancement request to be able to clear the npsScore: value from the associated SurveyQuestion data type variable 

Hi,

Is anyone aware of a way to clear a NPS score from with in a voice survey flow.

We have a NPS question (0 - 10) in our survey form, and are seeing incorrect scores, i.e. caller selecting 0 or 1 instead of 10. Was looking at adding a (yes/ no) communication so asking the caller to verify their answer, but there doesn't look to be a method for clearing so allowing the caller to re-score.

Has anyone come across this predicament and know of a way to solve ?

Thanks,

Hi,

Is anyone aware of a way to clear a NPS score from with in a voice survey flow.

We have a NPS question (0 - 10) in our survey form, and are seeing incorrect scores, i.e. caller selecting 0 or 1 instead of 10. Was looking at adding a (yes/ no) communication so asking the caller to verify their answer, but there doesn't look to be a method for clearing so allowing the caller to re-score.

Has anyone come across this predicament and know of a way to solve ?

Thanks,

Hi Neil,

I am not aware of a way to clear it as per your scenario, but hopefully someone in the community can confirm if there is a way to do this.

Hi,

Is anyone aware of a way to clear a NPS score from with in a voice survey flow.

We have a NPS question (0 - 10) in our survey form, and are seeing incorrect scores, i.e. caller selecting 0 or 1 instead of 10. Was looking at adding a (yes/ no) communication so asking the caller to verify their answer, but there doesn't look to be a method for clearing so allowing the caller to re-score.

Has anyone come across this predicament and know of a way to solve ?

Thanks,

Hey Samuel, thanks for your quick responses - appreciated. May have to raise an idea...

Regards,

Hi Neil,

I am not aware of a way to clear it as per your scenario, but hopefully someone in the community can confirm if there is a way to do this.

Hi,

Is anyone aware of a way to clear a NPS score from with in a voice survey flow.

We have a NPS question (0 - 10) in our survey form, and are seeing incorrect scores, i.e. caller selecting 0 or 1 instead of 10. Was looking at adding a (yes/ no) communication so asking the caller to verify their answer, but there doesn't look to be a method for clearing so allowing the caller to re-score.

Has anyone come across this predicament and know of a way to solve ?

Thanks,

I had some internal discussion with Development, and the recommendation is to create an Idea for something like  "a bespoke Clear Survey Question action for cases like this"

Hey Samuel, thanks for your quick responses - appreciated. May have to raise an idea...

Regards,

Hi Neil,

I am not aware of a way to clear it as per your scenario, but hopefully someone in the community can confirm if there is a way to do this.

Hi,

Is anyone aware of a way to clear a NPS score from with in a voice survey flow.

We have a NPS question (0 - 10) in our survey form, and are seeing incorrect scores, i.e. caller selecting 0 or 1 instead of 10. Was looking at adding a (yes/ no) communication so asking the caller to verify their answer, but there doesn't look to be a method for clearing so allowing the caller to re-score.

Has anyone come across this predicament and know of a way to solve ?

Thanks,

Thanks for spending the time on this - I've submitted idea: CESVY-I-80.

Regards,

I had some internal discussion with Development, and the recommendation is to create an Idea for something like  "a bespoke Clear Survey Question action for cases like this"

Hey Samuel, thanks for your quick responses - appreciated. May have to raise an idea...

Regards,

Hi Neil,

I am not aware of a way to clear it as per your scenario, but hopefully someone in the community can confirm if there is a way to do this.

Hi,

Is anyone aware of a way to clear a NPS score from with in a voice survey flow.

We have a NPS question (0 - 10) in our survey form, and are seeing incorrect scores, i.e. caller selecting 0 or 1 instead of 10. Was looking at adding a (yes/ no) communication so asking the caller to verify their answer, but there doesn't look to be a method for clearing so allowing the caller to re-score.

Has anyone come across this predicament and know of a way to solve ?

Thanks,