Thank you for this! We are still new to Genesys Cloud and Architect and are still trying to get a good understanding of the way our call flow and survey flows were configured and built. We have looked in the architect flow and are running into challenges locating and determining the right place for this to take place. Any additional insight or thoughts would be greatly appreciated!
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Janine Ankney
Omni Solutions Lead - Genesys
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Original Message:
Sent: 04-29-2025 11:00
From: Jan Heinonen
Subject: Voice Survey Opt In Data
Hello,
You can save some participant data in the Architect flow if they opted into survey, and display that in a script.
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
Original Message:
Sent: 04-29-2025 10:40
From: Janine Ankney
Subject: Voice Survey Opt In Data
Hello -
We have a voice survey configured in our instance where the customer has the ability to opt into the survey prior to speaking with an agent. They are presented with the message "If you would like to take part in a survey, press one. Otherwise hold the line and you will be connected to an agent". Is there a way to allow the agent to see if the customer opted into the survey? Thinking if there is a way for us to capture it in our Script as a data point along with other data points that are gathered?
#Routing(ACD/IVR)
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Janine Ankney
Operations Product Management - Genesys
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