Sorry, I hadn't gotten around to asking that yet...
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
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Original Message:
Sent: 08-01-2025 03:04
From: Parvez Alam
Subject: Voice transcription for non-English speaking participants
Never mind. It is resolved after enabling support languages under in-queue call flow.
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Parvez Alam
Original Message:
Sent: 07-30-2025 02:13
From: Parvez Alam
Subject: Voice transcription for non-English speaking participants
I went through Genesys Cloud Developer Center and able to implement it for English speaking customer.
How to get Spanish speaking customer transcription? I am setting language code in Architect flow task (& end the task to make it effective) before transferring to live agent.
#Architect
#EmbeddableFramework
#PlatformAPI
#Triggers
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Parvez Alam
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