Daniel_Ondiviela | 2021-12-29 13:51:52 UTC | #1
Hi, is there any way to load call transcriptions to Salesforce in real time, so the agent or Salesforce itself can make use of that transcript in real time?
https://help.mypurecloud.com/articles/release-notes-genesys-cloud-salesforce/
The one in red seems to load the transcript after the call ends, but what about the blue one? I don't get what it used for
Thanks
jacobshaw | 2022-01-28 16:22:26 UTC | #3
Hi Daniel, You can subscribe to the following notification topic to receive the partial transcripts for a conversation: v2.conversations.${conversationId}.transcription
solviostechnology | 2022-02-05 08:13:15 UTC | #4
Transcripts can be saved to a conversation. You can create transcripts using this API only for an ongoing call. If the call has ended, you can no longer create transcripts.
system | 2022-03-08 08:13:17 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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