You can use a pre-call rule to check the queue. Skill-based dialing coming in next month or so is your better bet.
Sr. Director - Innovation Architects
Original Message:
Sent: 09-04-2023 12:19
From: richard craig
Subject: Voicemail messages
Robert - we have resolved that issue. Is it possible to do the following ?.
I need to know if it is possible , and if it is, how to configure the following :
The customer receives a call from the dialler in PREDICTIVE mode and the customer waits for the call to be answered when there is a queue.
The customer waits what they consider to be to long and disconnects the call. Midland Heart see this is a "nuisance" call once the call is disconnected.
The dialler then must call the customer back in PROGRESSIVE mode to ensure that an agent is connected to the customer.
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richard craig
British Telecommunications PLC
Original Message:
Sent: 09-04-2023 12:12
From: Robert Wakefield-Carl
Subject: Voicemail messages
If you are using Outbound calling with Power or Predictive or maybe even Progressive, it should be able to detect the VM and then follow the path for the VM in the Outbound settings. If Preview or manual dialing, it is up to the agent to disconnect before the beep.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 09-01-2023 13:13
From: richard craig
Subject: Voicemail messages
A very simple ask I hope. Is it possible to stop a call going to a customers Voicemail when dialling outbound ?. We have done some testing so that the customer "rejects" the call by pressing the button on their mobile so they don't let the call ring out as such.
When we have tested some calls have gone to a VM and some haven't however we want to ensure that NO calls go to a customers VM.
#Outbound
#Routing(ACD/IVR)
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richard craig
British Telecommunications PLC
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