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  • 1.  Voicemail Nortification

    Posted 09-24-2024 09:25
    No replies, thread closed.

    Hi 

    How can we set a particular email id for voicemail notification which is set for the queue.


    #Telephony

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    Amit Dwivedi
    Tata Consultancy Services Ltd
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  • 2.  RE: Voicemail Nortification

    Posted 09-24-2024 17:23
    No replies, thread closed.

    Hello Amit,

    This Resource Center article may help with your email notifications.



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    Jason Kleitz
    Genesys - Employees
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    Original Message


  • 3.  RE: Voicemail Nortification

    Posted 09-25-2024 07:55
    No replies, thread closed.

    Hello Amit,

    Voicemail notifications will be sent to the main email address on your user profile. 

    You can enable Voicemail Notifications in this Resource Center Article. Hope this answers your question.

    Thanks,

    Vishwa Mudigonda 



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    Vishwa Mudigonda
    Genesys - Employees
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    Original Message


  • 4.  RE: Voicemail Nortification
    Best Answer

    Posted 09-25-2024 11:07
    No replies, thread closed.

    In the Queue Settings under the Email tab, you can set the email that will be associated with that queue if the agent initiates an email to the customer.  If you are routing into the queue with the system Email settings or using an Email flow, it will reuse the incoming address for the outbound address.  

    Not to your question.  Voicemail, alert, and other system emails use the No-Reply address from Genesys and cannot be changed at this time, even with a 3rd-party SMTP server.  There are ideas to have this behavior change, but nothing in development at this time. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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