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  • 1.  Voicemail not reaching to user

    Posted 08-30-2023 07:10
    No replies, thread closed.

    Hello Community,

    In an inbound flow, with option of voicemail in Inqueue, where the voicemail transfers to queue, why aren't we able to see voicemails in our Inbox? Able to see in workspace > Interactions report. What should we do to get voicemails in Inbox for the members of the queue? 


    #ArchitectureandDesign

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    Sai Kiran
    Mercedes-Benz Financial Services
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  • 2.  RE: Voicemail not reaching to user

    Posted 09-04-2023 12:26
    No replies, thread closed.

    That In Queue transfer to voicemail actually creates a callback with a voicemail attached.  If you look for callbacks in your reports, you should find them there. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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