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  • 1.  Voicemail Opt-out

    Posted 12-12-2022 08:57
    No replies, thread closed.
    Hi all,
    I see that there is now the option to opt out of voicemail. From what I'm reading, it seems that I have to update the Default Voicemail Flow, and the change is for all voicemails. What I need to happen is for a select group of agents who receive calls directly, if the call gets into their voicemail, they have the option to route to a queue, if chosen. Each of these agents use a different queue. Plus, all other voicemails used will not need this option. Am I reading correctly that if I need this to happen, I have to update the Default Voicemail Flow, and this will be the process for all voicemail users? Do you know if each user can transfer to a different queue?

    Thanks

    Kara Vander Beek
    Athene USA
    #SystemAdministration

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    Kara VanderBeek
    Athene
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  • 2.  RE: Voicemail Opt-out

    Posted 12-12-2022 10:22
    No replies, thread closed.
    Kara,

    I have done this.  I inserted a data table look up in the voicemail flow.  Which includes the agents that have the option to forward their voicemail and the queue that they are being transferred to.  I use the UserID as the key in the data table and use Voicemail.User.id in the look up value in the flow.  This way, this option is only available for the agents that it is needed for and not all users.  


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    Jason Tripp
    Independent Health Association, Inc.
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    Original Message


  • 3.  RE: Voicemail Opt-out

    Posted 12-12-2022 14:15
    No replies, thread closed.
    Thanks Jason! I'll give this a try.

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    Kara VanderBeek
    Athene
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    Original Message


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