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  • 1.  Wallboard needs to be login every time laptop reboots

    Posted 07-12-2024 03:55

    Hi Team

    Would like to seek advice from the forum on a genuine customer problem.

    Our customer is having 10 different laptop connected to the TV screens for displaying Dashboards.

    Every time Microsoft release patch upgrade, the laptop reboots and their IT personnel needs to login into 10 different laptop wallboard user to display the dashboards.

    This is a time consuming process and takes up an IT resource time every week or couple of weeks doing the repetitive job. 

    Has anyone encountered this problem or do you have any suggestion to fix this issue?

    Regards

    Harshit Parsai

    Solution Architect 

    Blackbox Technologies


    #Reporting/Analytics
    #Unsure/Other

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    Regards
    Harshit Parsai
    Senior Solutions Architect - Presales
    Black Box Technologies Australia Pty Ltd

    http://www.blackbox.com/
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  • 2.  RE: Wallboard needs to be login every time laptop reboots
    Best Answer

    Posted 07-15-2024 01:34

    I would get a broadcast unit that could broadcast a single computer to the multiple computers.  There is software out there and devices that would allow for this.  You should also check out a few of these from the AppFoundry:

    Genesys AppFoundry - 2Ring Dashboards & Wallboards (mypurecloud.com)

    Genesys AppFoundry - displayDings (mypurecloud.com)

    Genesys AppFoundry - Display5 (mypurecloud.com)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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