davide.graziani | 2024-05-16 07:30:44 UTC | #1
Hello guys, I'm looking for an API to collect "realtime" data related to a specific queue. For instance I would like to get:
- calls in queue
- calls answered
- agents connected
etc... do you have some suggestions? Please let me know Thanks! davide
tim.smith | 2024-05-16 14:26:25 UTC | #2
Hello, you can find analytics documentation here: https://developer.genesys.cloud/analyticsdatamanagement/analytics/
system | 2024-06-16 14:27:14 UTC | #3
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